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Testimonials • Individuals PDF

From: bkeam

Sent: January-28-15 11:54 AM

Subject: Re: FW: Icon Changes

Good morning Chelsea

Thank you for your note and for making the changes. The granite looks great and I just want to tell you how exceptional you and the installers are. From the minute I stepped into the showroom your service has been awesome. The installers were amazing - quick and they worked so we'll together and they cleaned! (Try to talk them into cleaning the rest of my house)

I hope you will let your management know how pleased I am.

Thank you for everything

Bev Poetker

From: Clint Lovell

Sent: Tuesday, January 06, 2015 12:32 PM

Subject: Installation timing

Marie-Luce,

Happy new year!! I hope you had a wonderful Christmas break.

As for the counters... They are AMAZING!

I will admit...it was a bit of a rough go when the first pieces for the island didn't fit and had kind of a harsh seam, but the option to do the island in one piece solved all of that and we couldn't be happier. In hind sight, perhaps we should have discussed the option of doing it in one piece from the beginning... but thankfully it all worked out in the end.

When the first attempt at the island didn't work, we were pretty concerned with Christmas fast approaching, but we want to commend the production and installation teams at Icon for getting the single stone for the island cut, finished and installed in time for the holiday season for us. We know that could not have been easy and the effort was greatly appreciated!

Elaine was at the house when the Installation team was doing their work and she was very impressed with their work. The attention to detail was really outstanding. In fact, it was as if they were putting this stone in their own homes and wanted it to be perfect. Their efforts were well worth it.

We had the opportunity to have guests over to the house over Christmas, and the stone was the centrepiece of our celebrations, just as we expected. We had many comments on the beauty of the stone so it was obvioulsy a wonderful choice!

I got the plumbing done for the new sink (just in time!). We LOVE the big sink!! Having the deep sink and the island on one level has made the kitchen so much more functional. Best choice we ever made!!

The back splash is my next project to finish off the transformation. We will certainly send you a picture once it is all done and we will certainly be back to see you when we are ready to do the bathrooms!!

Please feel free to share our comments with members of the Icon team, managers, owners., etc... because our satisfaction rating is off the charts!

With all our thanks,

Clint & Elaine Lovell

From: Vanessa Skuter

Sent: December 8, 2014 at 10:52:31 PM MST

Subject: 2128-28Ave SW Install

Hi Marie,

Just wanted to let you know that install was completed today at the above address. Josh was not only pleasant and accommodating but he does his job very well. Great attention to detail, high standard for quality job and he also has a great knack for training new staff.

Thanks for everything, ease send final bill ploy me and I will pass on to my client for payment once I confirm amount against quote for him.

Thanks!
Vanessa

From: Kaila Digby

Sent: Tuesday, November 25, 2014 2:47 PM

Subject: Install (116 Hamptons Park NW)

Hi Marie,

I was just speaking with Rod and he wanted me to let you know that Josh and Patrick did a fantastic job with the install at the above address this afternoon – the customer is VERY pleased!

Have a great day!

Kaila Digby | Project Coordinator
Timber Wolff Designs Inc.

From: Gary Tallon

Sent: 6 June, 2013 1:36:01 PM MDT

Subject: The Insert is on your desk :)

Sophie

Thank you, I got called away, with Jason, but once again, thanks for the exemplary level of service

Gary

From: Everett Adams

Sent: Thursday, June 06, 2013 1:59 PM

Subject: Our thanks

Hello: Ali,

Just a word of appreciation and thanks to all who were involved with our order of granite and tile.
The installation went very well, sizing and fit were precise. Please extend our thoughts to Jay your production manager and Heather for their expedience with the new selection of granite (Abstract Brown)
All in all we are extremely happy with our business relationship with Icon Stone & Tile.
Photos of the project are forthcoming upon completion of the backsplash.
We would not hesitate to recommend "Icon" to anyone.

Best regards
Polly & Everett Adams

From: Nathan Schade

Sent: May 23, 2013 1:09 PM

Subject: Thanks!

Hi Susanna,

I have had a couple of clients make a point to tell me how helpful you were with their selections.

I really appreciate the effort you put in with our clients.

Thanks!!

From: Diane Brown

Sent: May-08-13 7:53 PM

Subject: Brown residence granite etc

Marie,

It has been 2 weeks since the install of our granite and we absolutely love it! We wanted to say "Thank You" for all your efforts.

Coming to our home and sharing your expertise was a major plus for us. You were able to see our cabinets and the style of our home and help us with some very important decisions.

You addressed our concerns with the seams; Brad was so impressed with the installers; Guillaume and Danny. They did a fantastic job.

The whole experience was a very positive one and we would recommend Icon to anyone of our friends.

Thank you again; you were wonderful to work with!
Brad and Terri Ewing

From: Terri Ewing

Sent: Thursday, March 14, 2013 1:17 PM

Subject: Granite

Hello Rob

I want to thank you and Icon for the time and the effort put into helping us to turn a kitchen reno. disaster into a space I feel I can now be proud of. Thank you also for your efforts to save us on the costs involved. Please pass our thanks to Heather as well, and Tito and his sidekick who were so professional and respectful while in our home. Have a good summer, Fred and Diane Brown

From: Mark Heide

Sent: Tue, 22 Jan 2013 18:11:32 -0700

Subject: Install 1031 varsity estates dr n.w.

Hi Sophie my name is Mark Heide, I had an install today done by Kevin. ( I asked him for his supervisor's e-mail)

I just wanted to provide you with some positive feedback in regards to their work. Both were very polite and diligent at what they did. I am also a tradesman and appreciate good work. They provided this to a high standard.

If you could forward this to TJ (whom I met, but don't have his e- mail) I would appreciate it.

Thanks again, so much, for all of your work on this. Great customer service experience, I must say.

Thanks,
Mark

From: Anna Moore

Sent: Wednesday, November 21, 2012 10:31 AM

Subject: Warranty Claim – Vetrazzo

Hi Kourosh!

I've been meaning to email about this, my apologies for the delay. Icon did in fact fix the counter, it looks good as new. Not only were the technicians just wonderful, they left me some tools (well, chemicals) so that I can help maintain the counter myself.

Everything went great, and I am very impressed with both Vetrazzo, and Icon.

Thanks again, so much, for all of your work on this. Great customer service experience, I must say.

Best regards,
Anna Moore

From: Barbara Wyrsch

Sent: Tuesday, July 24, 2012 3:12 PM

Subject: Invoice Receipt #28733

Hi Susanna,

Just wanted to drop you a quick note and say thanks for the great service. It’s been a pleasure working with you and all I can say is I wish all of our suppliers provided this kind of service and product J.

Have a great week,
Barbara

From: Heather Vogel

Sent: 20 December, 2012 2:37:21 PM MST

Subject: Thank you all so very much

I just came from seeing my countertops being installed and although I had prepared myself that they may not come up to my expectations, they have far surpassed what I was hoping they would look like.

Thank you to all who were involved from the person who assisted the day we walked into the show room, to those who cut the countertops to the fellow who did the template, to the installers, and especially to Susanna and Heather for your patience with my questions and waiting for the sinks to arrive.

Everything went great, and I am very impressed with both Vetrazzo, and Icon.

Your level of service is wonderful and I would highly recommend Icon to anyone.

Thank you again, and Very Merry Christmas,
Heather Vogel

From: Peter J. Boyle

Sent: Monday, June 20, 2011 9:44 PM

Subject: Stone

Hi Sophie,

Thank you for the photos and brochures from Memorial. I am so happy with the way the way the whole Memorial turned out and in particular the stones ~ You guys did amazing work!

Cheers,
Peter

From: H & J McReynolds

Sent: May 15, 2012 8:52 PM

Subject: Tree design

Hello Susanna!

Just wanted to send you these photos of my most beautiful granite and kitchen accessories!!

Everyone who has seen the kitchen cannot help but compliment how beautiful the granite is. The site super commented on possession that this was his most favorite granite of all! The quality control team gushed at how gorgeous it was!!!

Thank you so very much with your help in getting the granite slabs selected!

I will love for a very long time!!
Jacqueline & Hugh McReynolds

From: Mike Skorpack

Sent: April-11-12 10:59 AM

Subject: Melanson Residence

Thanks Andrew

The stone work has been very well received, and I very much appreciate how you came to make the schedule work for this project .I will defiantly have you as my first call for any upcoming projects .

Thanks
Mike

From: Rich & Audree

Sent: May 28, 2012 9:57 PM

Subject: thank-you

Dear Diana,

It has been a pleasure working with you and Andy Critchell.

We appreciate your patience in dealing with our somewhat unique position. No builder per se, but two very interested engineers. Our choosy ways certainly were rewarded by your team of professionals and hats off to Tito especially on the install side!

And thanks to Jean also for taking a special interest in the project that Saturday when the island was installed.

Great work!
Rich and Audree McKenzie

From: Cathy & Tom

Sent: Tuesday, December 13, 2011 1:57 PM

Subject: thank-you RE: Seam Kilkenny Road SW

Hello TJ,

Thank-you for asking Ruben to come by and fix the seam in the counter top. Just as before, he did an excellent job. I am grateful to ICON for fixing that for us.

Ever since we redid the kitchen and had the counter top put in, it has been the feature of our kitchen. I get countless compliments on it and everyone wants to know what type of surface it is and where did we get it from. I have never had any hesitation in letting our friends know and will be sure to continue to recommend ICON for their product and their service.

Thanks again,

Cathy

From: Dean Andres

Sent: Wednesday, November 09, 2011 1:00 PM

Subject: Garrison Installation

Hello Marie,

Just want to say a million thanks for the unbelievable effort to you and everyone in the shop to get that piece fabricated and installed in a matter of hours. It was truly remarkable !, and the client will now have a functional kitchen.

It's efforts like this by you guys at Icon that truly make the difference from other companies.

Please keep up the fantastic work and service!

My many thanks again,
Dean Andres

From: Terra Kyfiuk

Sent: April 29, 2011 3:16 PM

Subject: Granite Installation

Hi Gwen,

The counters are going in as I write this and they look awesome! Thanks so much for all your help, we appreciate it!

Have a great weekend.

Kind Regards,
Terra

From: Joy Dirks

Subject: Granite Installation

Hi Marie-Luce,

Just wanted to tell you how pleased we are with the new counter tops! They look terrific and the service provided was excellent.

From: Lori Topp

Sent: Wednesday, February 23, 2011 5:21 PM

Hi Marie -

I wanted to pass complements and thanks on to you, your colleagues & ICON for the customer service thus far. Please advance this note to management / owners as I’d like them to receive the feedback directly:

1. You provided excellent service on my initial visit – recommendations & setting me up with samples. You also were very helpful in viewing the slab that was brought in from the yard in my absence, characterizing the colours and confirming it to be worth my while to come back.

2. Gwen made time to show me a slab in the back on an impromptu basis one day when I popped in without an appointment – the storefront and shop were both very busy, but I was accommodated.

3. Dan’s suggestions yesterday were extremely helpful. As you know, I am replacing granite on my kitchen island – this product is 3/4” thick & will remain on the countertops in that room. The original install used a stacking on the perimeter to provide a 1.5” finished edge. With the change in standard to 1.25” thickness, my island would now have been slightly lighter than the rest of the room (undesired), and stacking two had disadvantages too. Dan provided excellent service and suggestions and came up with them miter edge solution and profile which I will provide a finish/look even better than I’d hoped for.

Thank you for all your help Marie – if there is anything else needed from me, please contact me. Otherwise I will look forward to a call from your planning team to schedule the install.

Cheers -
Lori

From: Kristin

Subject: Thank you!

Thank you Sophie!

We think ICON did an amazing job of the Memorial, and it is a wonderful addition to our city.

I will definitely look you up in the future for some collaboration.

Have a great weekend!

Kristin

From: Ron

Subject: Vanity

Hello Gwen,

The vanity looks great, however there is a long way to go before the room is finished. Once everything is in place I think that the vanity will really set off the rest of the space. The work your installers did was first-rate. I will send you some high quality photos of the room and vanity once it is completed.

Thanks again
Ron

From: Rod & Melanie

Subject: Kitchen Granite

Hi Amy;

We're just in the final stages of our kitchen renovation and wanted to take a moment to pass on a few accolades to you and all the staff at Icon Stone and Tile.

Melanie and I have been completely impressed with every single facet of our interaction with you.

Right from the first moment we spoke to you on the phone and then walked into your showroom, we have been treated with the utmost in professionalism and courteous service. You were able to lead us through the different ideas we had for countertops and show us the varying samples.

hen you had a grasp of what we were after, your product knowledge was impeccable as you took us directly to the atrium to present a slab of granite that you had in mind for our project. It was an immediate winner and you made the necessary arrangements to hold it for us.

>From that moment on, our entire experience with you personally, and the the rest of the staff has been flawless.

>From Dan coming as scheduled to do the template, to Susanna booking the install as we got more excited, to the two first-class installers, we have had a totally professional experience and will continue to tell all who see our new kitchen how much you mean to us.

Not many of our friends were aware of Matrix Motion leather, but they certainly are now. Thanks to all of you.

Please pass on our sincere thanks to the entire crew at Icon and we can't wait to showcase our new kitchen to you, over a glass of wine.

P.S. Pictures to follow when completed

From: Alykhan

Subject: LOVE LOVE LOVE the backsplash!!!!!

Hello ladies,

Just thought to send off some pics to you guys from the condos. LOVE LOVE LOVE the backsplash!!!!!
Have a great weekend!

From: Jodi & Sandro

Subject: A Note of Thank

Hi Gwen,

Jodi and I wanted to thank you again for everything yesterday, we really appreciated the effort and attention you provided us.

From: Anna

Subject: Thanks!

I would like to thank you for the pleasant conversation the day we finally met and talked and will definitely keep your name on file for the future.

From: Tom & Donna

Subject: Very Well Done, thank you!

I will not hesitate in recommending your services to any of our friends or colleges and Donna and I Thank you again Very Much.

From: Darren

Subject: Good Job

Hi Gwen,

As a result of your excellent follow-up and service we would like to proceed with Icon.
Okay....let´s move forward and get those counters installed!

From: Sally

Subject: Looking good!!!!

The countertops look fabulous!!

From: Shaun

Subject: Quick thanks

Thanks for all your work and patience.

From: Karl

Subject: Thank you ICON

Thank you very much for the quote and above all the support you guys are offering, we truly appreciate it!
Please pass on our gratitude to Jean as well and we very much look forward to partnering with you.

From:Mike

Subject: Great Installers!

Your installers did a great job. We had a lot of comments about how great everything looked when they were done!

From: Pam

Subject: Just a quick thanks…

Thank you so much for the great service. I really appreciate the photos too.